The news posted revealed that Securus Technologies Company pointed out that it was on course to publicly challenge its competitor: Global Telephone Link (GTL). Securus is a company that deals in provision of different solutions to criminal justice technology, investigations, monitoring and correction and public safety. The company is based in Texas and its goal is to maintain the safety of the residents within the country.
The basis of competition in this case relied on who has the best and modern calling platform, efficient capital and funds to run the company and the required customer care services. Securus Technologies suggested that for everyone to be treated fairly on the bases of merit a judge should be present to evaluate who was fit for the job. Moreover, they emphasized on the fact that they had some experience in the industry and that they had invested immensely. Securus continued to criticize GTL saying that the storage and processing systems were not centralized, less efficient and that their customer service was very poor making most of the customers to shift to Securus.
Securus on the other hand has lots of qualified customer care personnel unlike for the Global telephone link company who hire employees who do not have the qualities to handle the customers. In addition, when it comes to call centers Securus owns a calling center platform which serves its customers with efficiency. They are also able to distribute their services at an affordable rate at a very short time unlike its competitor who still uses the older platforms. In this case, GTL ought to step aside for Securus since it has all it takes to deliver better and quality services to the people because of the advanced technologies, qualified personnel and the calling platforms. Securus says that the customers who came from GTL prefer being part of Securus because of their excellent performance.